Yes. If you are a professional established within the European Union and provide a valid intra-community VAT number, your order may be invoiced excluding VAT, in accordance with applicable regulations.

Please ensure that your VAT number is communicated prior to order confirmation so that a compliant invoice can be issued.

All prices displayed on Lythore are shown exclusive of taxes.
The taxes applicable to your order depend on the country of delivery, the nature of the purchase (private or professional), and the local regulations in force :

- For deliveries within the European Union, local VAT may apply, unless you are a professional with a valid intra-community VAT number, in which case the order may be invoiced exclusive of VAT.
- For deliveries outside the European Union, no VAT is applied at checkout. However, customs duties and local taxes may be requested upon import by the destination country’s authorities.

Any applicable taxes or duties remain the responsibility of the client and are determined by local authorities. Our team remains available should you need any clarification regarding the tax treatment of your order.

The ability to recover VAT depends on your status and the country of delivery.

If you are a professional established within the European Union and hold a valid intra-community VAT number, your order may be invoiced excluding VAT, in accordance with applicable regulations.

For private clients or deliveries outside the European Union, any VAT paid to local authorities is generally not recoverable. We recommend consulting your tax advisor for guidance specific to your situation.

Payment is required in full at the time the order is confirmed. This allows us to secure the piece or initiate its production with the creator, ensuring a smooth process through to delivery.
Our team remains available should you have any questions regarding payment arrangements.

Yes, for selected pieces. Lythore presents both one-of-a-kind pieces that are already produced and pieces that may be adapted depending on the creator’s possibilities (finishes, dimensions, materials).
For any customization or bespoke request, our dedicated team is available to assist you, assess feasibility, refine the options, and guide you through the process until the project is confirmed.

Depuis l’icône “Mon compte”.

Creating an account is very easy. Simply click on the "My Account" icon or, when placing an order, you will be prompted to register your details with your email address and password.

To create a professional account, please visit the Trade Program section. During registration, select “Yes” when asked “Architect or interior design professional?”, then complete the application form so we can review and validate your access.

If you encounter any difficulties, we can also create your account manually.
Please contact us at pro@lythore.com.

You can reset your password using the "forgotten password" option in the corresponding field.
This will allow you to generate a new password to log in to your account.

Set up "My Account" and customise your preferences. Your account stores information such as your order history and your billing and shipping address. It also allows you to track your order.
The password ensures that only you have access to your account information.

To delete your account and personal data, please contact our customer service department in writing at the following email address: contact@lythore.com.

Delivery timelines are determined based on the destination and the nature of your piece, and are confirmed at the time your order is validated.
Each shipment is carefully coordinated with our logistics partner to ensure a secure and seamless delivery.

Once the piece is dispatched, we keep you informed of the progress of your delivery until it reaches its final destination.

For certain pieces, shipping costs are calculated and applied after your order is confirmed. 
This is due to the nature of the pieces themselves: exceptional formats, noble materials, specific weight, or particular requirements in terms of handling, packaging, and insurance. Each shipment is therefore carefully organized on a bespoke basis, from the creator’s studio to your doorstep.
In such cases, we will get back to you within 24 to 48 hours with the final amount, ensuring a fair rate aligned with current market standards, while guaranteeing a fully secure delivery.

As soon as your piece leaves the creator’s studio, you will receive a shipping confirmation email with your tracking details.
We handle the entire delivery process, from the studio to your doorstep, and keep you informed at every key stage, from the progress of production to the final logistics.
Our team remains at your disposal should you have any questions at any time.

We offer shipping solutions tailored to the specific nature and requirements of each piece. 

Every shipment is carefully arranged to ensure a secure, controlled transport that meets the highest standards, from the creator’s studio to your address.
The shipping method is determined based on the dimensions, materials, and destination of the piece, ensuring optimal handling at every stage of the delivery process.

Depending on the destination country, customs duties, local taxes, or import charges may apply upon delivery of your order. These fees are determined by local authorities and remain the responsibility of the client.
Whenever possible, they are indicated at checkout, together with the shipping costs. In some countries, however, such charges may be requested directly by customs authorities or the carrier upon entry into the territory.

We generally offer two levels of delivery service, depending on the piece and the destination:

- Standard Delivery: secure and tracked transportation, with scheduled delivery whenever possible, and delivery to the specified address.

- Premium Delivery (white glove): an enhanced level of care, with more personalized coordination and additional services available depending on the nature of the piece and access conditions.

The applicable delivery option is confirmed at checkout, or at the time the shipment is organized for pieces requiring bespoke logistics.

Yes. For selected pieces and destinations, we offer a White Glove delivery service, designed to provide a seamless, stress-free experience. 
This may include scheduled delivery, specialized handling, and placement of the piece in the room of your choice, where conditions allow.
The level of service depends on the nature of the piece and the delivery address. Should you require a specific arrangement (complex access, upper floors, installation), our team will assist you in organizing the most appropriate solution.

Orders placed on Lythore concern unique pieces or items crafted through artisanal processes, often made specifically for each client. For this reason, once an order has been confirmed, it is generally not possible to cancel or modify it.
We encourage you to contact us prior to placing your order should you have any questions or require further clarification. Our team remains available to assist you in making an informed choice.

Once your order has been confirmed, you will receive a confirmation email outlining the essential details of your purchase, including the selected piece(s), order information, and delivery details.
If you do not see this message, we invite you to check your spam folder or contact us so we may assist you.

After selecting the piece of your choice, simply indicate the desired quantity and, when applicable, the available options such as finish, color, or dimensions. 
You may then add the piece to your cart or submit a request for a personalized quote.
You will be guided through the checkout process to complete your purchase securely. 
Our team remains available at every stage should you require any assistance.

Yes. All payments made on Lythore are fully secure and processed via Shopify Payments, in partnership with Stripe, trusted payment solutions used worldwide.

Your banking details are protected by advanced security protocols and are never stored on our platform.

We accept payments by credit card (Visa, Mastercard, American Express), as well as bank transfer.
Bank transfers are accepted in EUR, USD, and AED. Order processing begins once the funds have been received.

Yes. Lythore accepts payments in multiple currencies. Depending on your bank or card issuer, paying in a currency different from your own may result in currency conversion fees.
To avoid such fees, you may choose to pay in EUR, USD, or AED.

In the event of damage, please send us photographs immediately and note in detail what is damaged on the delivery document.
All claims must be submitted within 72 hours of receiving the goods.
Once the claim has been reviewed, we will proceed, as appropriate, with a repair or a replacement of the piece. The piece should be kept in the best possible condition during this period.

Each shipment is carefully coordinated and fully insured throughout transit. In the rare event that a piece arrives damaged due to transportation, we kindly ask that you inform us as soon as possible so we may review the situation.
Depending on the nature of the issue, an appropriate solution will be arranged, which may include a repair carried out by qualified local artisans, a replacement, or, where applicable, a refund. Each case is handled with care to ensure the most suitable outcome.