PRIVACY & COOKIES POLICY - LYTHORE

1. Introduction and Scope

This Privacy & Cookies Policy (the "Policy") explains how Personal Data is collected, used, stored, and protected when users browse or interact with the website www.lythore.com (the "Website"), as well as how cookies and similar technologies are used.It applies to all users of the Website, including clients, partners, professionals, and creators.

1.2.
Lythore attaches the utmost importance to the protection of Personal Data and undertakes to act in compliance with:
- Internationally recognized data protection standards, including those inspired by the EU General Data Protection Regulation (GDPR), where applicable.
- UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations, as well as the specific rules applicable to free zones in the United Arab Emirates, including the Meydan Free Zone;

1.3.
This Policy applies to all Personal Data processing carried out by Lythore, including:

• data collected when browsing the Website (cookies, IP addresses, connection data);
• data voluntarily provided by Users (account creation, contact forms, newsletter subscription, orders);
• data generated by transactions (billing, delivery, order tracking, customer service);
• data processed in the context of relationships with creators, partners, and technical or logistics service providers.
  

1.4.
This Policy has an international scope and applies to all processing activities implemented by Lythore, including those involving cross-border transfers of Personal Data outside the United Arab Emirates. In such cases, Lythore implements appropriate safeguards to ensure a level of protection consistent with international standards.

1.5.
By accessing the Website, creating an account, or using Lythore’s services, the User acknowledges having read and understood this Policy.

 

2. Personal Data Collected

2.1.
In connection with the use of the Website and the services offered, Lythore may collect various categories of Personal Data, collected directly from Users, automatically generated through browsing, or obtained via partners and service providers.

2.2. Personal Data provided directly by Users includes:

• identification data: last name, first name, title, postal address, email address, telephone number (where applicable);
• account-related data: login credentials, encrypted passwords, preferences;
• payment data: information necessary to process payments, handled exclusively by certified payment service providers; Lythore does not store full payment card details;
• any information voluntarily communicated by the User via forms or customer service interactions.
  

2.3. Personal Data collected automatically includes:

• technical data: IP address, device type, operating system, browser;
• browsing data: pages viewed, time spent, actions taken, approximate location;
• cookies and similar technologies.
  

2.4. Personal Data obtained from third parties or generated through operations includes:

• order and transaction data (history, delivery, invoicing);
• information provided by creators, carriers, and payment partners;
• data from public or lawful sources where collection is permitted.
  

2.5.
Lythore strictly applies the principle of data minimization, collecting only data that is strictly necessary for the purposes described in this Policy.

 

3. Purposes of Processing

3.1.
Personal Data is processed solely for specific, explicit, and legitimate purposes.

3.2. Main purposes include:

• management of user accounts;
• order processing, delivery, and returns;
• invoicing, accounting, and legal compliance;
• customer service and complaint handling;
• coordination with creators and partners;
• improvement of the Website and services (analytics and performance);
• sending communications and newsletters, subject to required consent;
• fraud prevention and security;
• compliance with applicable legal and regulatory obligations.
  

3.3.
Any material change to processing purposes will be communicated to Users and, where required, subject to prior consent

 

4. Legal Basis for Processing

4.1.
Processing activities are based on one or more of the following legal grounds:

• Performance of a contract;
• Compliance with a legal obligation;
• User consent;
• Lythore’s legitimate interests (security, service improvement, fraud prevention).

4.2.
Where processing is based on consent, Users may withdraw consent at any time without affecting the lawfulness of prior processing.

 

5. Data Sharing and Recipients

5.1.
Lythore does not sell or rent Personal Data.

5.2. Personal Data may be shared with:

• creators and partners (for order execution);
• logistics and transport providers;
• payment service providers;
• technical and hosting providers;
• competent authorities where legally required.
  

5.3.
Lythore ensures that all recipients provide appropriate guarantees of security and confidentiality and are contractually bound to comply with applicable data protection laws.

 

6. International Data Transfers

6.1.
Personal Data may be transferred outside the User’s country of residence, including between the UAE, the European Union, and other jurisdictions.

6.2.
Such transfers are governed by appropriate safeguards, including contractual, technical, and organizational measures inspired by internationally recognized standards (such as Standard Contractual Clauses where required).

6.3.
Additional information regarding these safeguards may be provided upon request.

 

7. Data Retention

7.1.
Personal Data is retained only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable legal requirements.

7.2. Indicative retention periods include:

• account data: for the duration of the account’s activity and up to three (3) years after deletion;
• order, invoicing, and accounting data: for the period required by applicable legal and accounting obligations, which may extend up to ten (10) years;
• marketing data: three (3) years from the last contact;
• cookies and technical data: a maximum of thirteen (13) months.

7.3.
After expiration of retention periods, data is securely deleted or archived.

 

8. Users’ Rights

8.1.
Users may exercise the following rights, subject to applicable law: access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.

8.2.
Requests may be sent to contact@lythore.com. Lythore will respond within a maximum of thirty (30) days, unless a lawful extension applies.

8.3.
Users may lodge a complaint with the competent data protection authority in their country of residence (e.g., CNIL in France for EU Users).

 

9. Data Security

9.1.
Lythore implements appropriate technical and organizational measures, including encryption, access controls, audits, and secure hosting.

9.2.
In the event of a Personal Data breach likely to result in a high risk to Users’ rights and freedoms, Lythore will notify the competent authority and affected Users within the timeframes required by applicable law (including 72 hours where GDPR applies).

 

10. Cookies Policy

10.1.
Cookies and similar technologies may be used to ensure Website functionality, measure audience, and personalize the user experience.

10.2.
Cookies are categorized as necessary, analytics, personalization, and advertising cookies.

10.3.
Depending on the applicable jurisdiction, certain cookies require prior explicit consent. Where required, Lythore applies a clear opt-in mechanism and allows Users to manage their preferences at any time.

10.4.
Refusing non-essential cookies may limit certain features but does not prevent access to the Website.

 

11. Changes to this Policy

11.1.
Lythore may update this Policy at any time.
11.2.
Any material changes will be communicated appropriately.
11.3.
The updated Policy applies as of its publication on the Website.

12. Contact

For any questions or to exercise data protection rights:
Email: contact@lythore.com
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. 

TERMS AND CONDITIONS OF USE (TCU) - LYTHORE

 

1 - Purpose and Scope

1.1. These Terms and Conditions of Use (the "TCU") set out the terms and conditions under which Lythore LLC-FZ, a company registered in Dubai (United Arab Emirates) under commercial license number 2535188.01, provides Users with access to and use of the website www.lythore.com, together with all related services and features (the "Website").

1.2. These TCU govern the use of the Website by any natural or legal person accessing it, whether as a visitor, client, professional (architect, interior designer, decorator, designer, etc.), or creator partner (the "User"). Any access to and/or use of the Website implies full and unconditional acceptance of these TCU.

1.3. These TCU are separate from the Terms and Conditions of Sale (the "T&Cs"), which exclusively govern commercial transactions carried out through the Website. Where a purchase is made, the User must comply with both the TCU and the T&Cs, which apply cumulatively.

1.4. Lythore reserves the right to amend these TCU at any time in order to reflect legal, regulatory, technical, functional, or operational changes. The applicable version is the one in force on the date the User accesses or uses the Website.

1.5. If any provision of these TCU is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Lythore may replace the invalid provision with a valid one reflecting, as closely as possible, the original intent.

2 - Definitions

For the purposes of these TCU, the following terms shall have the meanings below:

• "Website": the website www.lythore.com, including all pages, content, services, features, and any mobile version or derivative application made available by Lythore.
• "User": any natural or legal person accessing the Website, whether as a visitor, client, professional, or creator partner.
• "Client": any User purchasing a Product through the Website, whether as a consumer or a professional.
• "Professional": any User acting within the scope of their commercial, artisanal, industrial, or liberal activity (e.g., architects, interior designers, decorators).
• "Creator": any professional, artist, studio, or workshop referenced on the Website, whose creations may be presented and offered through the platform in accordance with the terms agreed with Lythore.
• "Account": the personal space created by the User on the Website enabling access to certain features and services.
• "Services": all features made available on the Website, including in particular the presentation of creations, facilitation of introductions, selection tools, ordering functionalities, and related support services.
• "Content": all elements available on the Website (texts, images, videos, listings, etc.), whether published by Lythore or provided by Users and subsequently selected/validated and published by Lythore.
• "Personal Data": any information relating to an identified or identifiable natural person, collected and processed in accordance with the Privacy Policy.
• "Force Majeure": any unforeseeable, irresistible, and external event preventing the performance of an obligation.

3 - Access to the Website and Account Creation

3.1. Access to the Website is available to any User with internet access. The User is solely responsible for their equipment, internet connection, software, and the security of their data.

3.2. Certain features (including placing orders, saving selections, professional access, and order tracking) require the creation of an Account.

3.3. When creating an Account, the User undertakes to provide accurate, complete, and up-to-date information and to promptly update such information if it changes.

3.4. Account access is protected by personal login credentials. The User is responsible for maintaining the confidentiality of their credentials and for any activity performed through their Account. Lythore shall not be liable for unauthorized use resulting from the User's negligence.

3.5. In the event of suspected unauthorized use or a security breach, the User must notify Lythore without delay. Lythore may suspend access to the Account as a precautionary measure.

3.6. Lythore reserves the right to refuse, suspend, or delete an Account where information is inaccurate, in cases of fraud, abusive use, or breach of these TCU.

3.7. Account creation by minors is prohibited unless expressly authorized by their legal representatives.

3.8. The User may request deletion of their Account at any time by contacting contact@lythore.com, subject to legal retention obligations and any ongoing contractual obligations (including pending orders).

 

4 - User Obligations

4.1. The User undertakes to use the Website in good faith, in compliance with these TCU, applicable laws, and fair commercial practices.

4.2. The User is prohibited, without limitation, from:

• infringing intellectual property rights of Lythore, Creators, or any third party
• impersonating a third party or providing false, misleading, or incomplete information
• transmitting or disseminating unlawful, defamatory, hateful, discriminatory, violent, obscene, or public-order-offending content
• disrupting the proper functioning of the Website (malware, scripts, bots, scraping, attacks, etc.)
• collecting or exploiting other Users' data unlawfully
• using the Website for unauthorized solicitation, spam, or unauthorized resale

4.3. Any Client undertakes to comply with the T&Cs. Any breach of the T&Cs may constitute a breach of these TCU.

4.4. Professionals undertake to act in good faith, comply with platform rules, and not divert the Services for purposes other than those intended by Lythore.

4.5. Creators undertake to provide accurate information regarding their creations, comply with operational commitments, and ensure authenticity and compliance of the materials they provide. Any breach may lead to suspension or termination of the relationship, without prejudice to any remedies available to Lythore.

4.6. The User acknowledges that any breach of these TCU may result in access restrictions, Account suspension, or deletion, without prejudice to legal action or claims for damages.

 

5 - Specific Terms for Professionals and Creator Partners

5.1. Lythore may provide specific access to Professionals, including dedicated features and benefits, subject to eligibility and validation by Lythore.

5.2. Lythore may request supporting documents to confirm Professional status. Any false declaration may result in immediate Account deletion and permanent restriction of access to relevant Services.

5.3. Creators may be subject to specific agreements (collaboration contracts, commercial terms, publication rules, etc.). Where expressly accepted in writing, such agreements shall prevail over these TCU in the event of inconsistency.

5.4. Professionals and Creators acknowledge that Lythore acts as a platform operator, curator, and intermediary, in accordance with the T&Cs and/or specific agreements.
5.5. In the event of a serious or repeated breach, Lythore may suspend or terminate an Account and/or partnership, without prejudice to any damages that may be claimed.

6 - Website Operation and Services

6.1. The Website aims to present creations curated by Lythore, facilitate introductions between Clients and Creators, and provide related Services (ordering, payment, assistance, logistics coordination, etc.).

6.2. Lythore is responsible for selection, curation, editorial presentation, and providing Website functionalities. Purchase and order performance terms are defined in the T&Cs.

6.3. Lythore may develop, improve, suspend, or discontinue all or part of the Services. Orders already confirmed remain governed by the T&Cs.

6.4. The User acknowledges that interruptions may occur for maintenance, updates, or security reasons, without compensation.


7 - Availability and Maintenance

7.1. Lythore uses reasonable means to ensure Website availability, without guaranteeing uninterrupted or error-free access.
7.2. Lythore may temporarily suspend access to the Website, in particular for maintenance, updates, incident resolution, or security enhancements.
7.3. Lythore shall not be liable for consequences arising from Website unavailability, data loss due to technical failure, or interruptions caused by Force Majeure or cyberattacks.

8 - Security, Prohibited Conduct

8.1. The User undertakes to comply with IT security rules and not to compromise the integrity, availability, or confidentiality of the Website.
8.2. Prohibited activities include, without limitation: intrusion attempts, mass data extraction, unauthorized vulnerability testing, abusive automation, security circumvention, spam, phishing, or any action intended to harm the Website.
8.3. In case of violation, Lythore may take any appropriate measures, including Account suspension/deletion and reporting to competent authorities where necessary.

9 - Content, Curation, and Publication

9.1. The Website is not a free public posting space. Lythore retains editorial control over Content published on the Website.

9.2. Creators and Professionals may provide Lythore with information, visuals, and descriptions within the scope of the Services or the contractual relationship. Such materials are intended to be selected, adapted, and published by Lythore.

9.3. Any User providing Content warrants they hold all necessary rights (copyright, image rights, licenses, permissions) and shall indemnify Lythore against any third-party claims.

9.4. Lythore reserves the right to refuse, edit, remove, or adapt any Content, in particular to preserve editorial consistency, legal compliance, quality standards, and the image of the platform.

10 - Moderation, Suspension, and Account Deletion

10.1. In the event of breach of these TCU, fraud, abuse, or attempted circumvention, Lythore may issue warnings, restrict access, suspend, or delete an Account, without prior notice in urgent circumstances.

10.2. Account deletion does not release the User from contractual obligations relating to ongoing orders (T&Cs).

10.3. The User may contact Lythore at contact@lythore.com.
Lythore remains sole judge of whether to reinstate an Account.

11 - Intellectual Property

11.1. The Website, its structure, design, Content, trademarks, and distinctive signs are protected by intellectual property laws. Any unauthorized reproduction or exploitation is prohibited.

11.2. The purchase of a Product does not entail any transfer of intellectual property rights in the work or creation purchased.

12 - Hyperlinks and Third-Party Websites

12.1. The Website may include links to third-party websites. Lythore has no control over such websites and disclaims any responsibility for their content or practices.

12.2. Creating a hyperlink to the Website from any third-party website is prohibited without Lythore's prior written authorization.

13 - Lythore's Liability as a Platform

13.1. Lythore uses reasonable means to ensure Website operation, security, and service quality, without guaranteeing the absence of errors or interruptions.

13.2. Lythore shall not be liable for information initially provided by Creators, nor for indirect damages, commercial loss, or intangible harm.

13.3. Lythore's liability, on any grounds and in any circumstances, is limited to the amount paid by the User for the relevant order, except in cases of fraud or gross negligence attributable to Lythore.

14 - Personal Data

Personal Data collection and processing are described in the Privacy Policy, which forms an integral part of these TCU.

15 - Cookies

Cookie use is described in the Cookies Policy, which forms an integral part of these TCU.

16 - Complaints and Dispute Resolution

16.1. In the event of difficulty, the User is invited to contact Lythore at contact@lythore.com to seek an amicable solution.

16.2. Failing amicable settlement, disputes shall be submitted to the competent courts of Dubai, United Arab Emirates, subject to any mandatory provisions applicable to consumers in their country of residence.

17 - Governing Law

Subject to any mandatory consumer protection provisions, these TCU are governed by the laws in force in the United Arab Emirates, and more specifically by the regulations applicable within the Meydan Free Zone (Dubai).

18 - Final Provisions

18.1. Headings are included for convenience only and do not affect interpretation.
18.2. Lythore's failure to enforce any right shall not constitute a waiver.
18.3. These TCU may be made available in several languages. In the event of inconsistency, the French version shall prevail unless expressly stated otherwise.

CANCELLATIONS, RETURNS & EXCHANGES

 

The pieces presented on Lythore are unique creations, made to order or produced in very limited editions. For this reason, all orders are final and, in principle, may not be cancelled or exchanged once confirmed.

An exchange or refund may however be considered solely in the following cases: damaged, defective, or non-conforming items.

Any request relating to an amendment to an ongoing order, a cancellation, or a refund must be made in writing and remains subject to Lythore’s prior approval, notably depending on the production status of the item and the conditions of the creator.

 

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1. Damaged, Defective, or Non-Conforming Items

a) Items damaged upon delivery

Any apparent damage observed at the time of delivery must be reported to the carrier immediately upon receipt, by means of clear, precise, and written reservations noted on the delivery slip.
In the absence of such reservations at the time of delivery, the item shall be deemed to have been received in good condition.

The client is required to verify the condition of the item and its packaging prior to any handling, installation, or relocation following delivery.

In addition to the reservations made to the carrier, the client must notify Lythore within 48 hours following delivery, providing:

• clear photographs of the item as delivered,
• photographs of the packaging (exterior and interior),
• and, where possible, a photograph of the shipping label.

Any damage occurring after delivery, including during handling, installation, or relocation of the item by the client or any third party, shall not engage the liability of Lythore.

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b) Defective or non-conforming items

An item is considered defective or non-conforming where it presents a manufacturing defect, a functional defect, or a proven non-conformity independent of transport (for example: electrical malfunction, structural defect, or a manifest discrepancy with the order).

In such cases, the client is invited to contact Lythore within 48 hours from the discovery of the defect, providing any element allowing the issue to be assessed, including:

• photographs or videos,
• a detailed description of the issue observed.

Any use, installation, or commissioning of the item shall constitute acceptance of its apparent condition.

Following review, Lythore will propose, depending on the circumstances, an appropriate solution, which may include repair, replacement (where possible), or refund.

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c) Allocation of costs

Where carrier liability is duly established or where a proven defect attributable to manufacturing or non-conformity is confirmed, initial shipping fees and return shipping costs may be covered by Lythore.

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2. Return Conditions

Any return must be authorized by Lythore in advance. The item must be returned in its original condition, exactly as received, together with its original packaging and protective materials.

The client is required to take reasonable care of the item while it is in their possession. If the item has been used, altered, installed, or damaged after delivery, the request may be refused and/or restoration fees may apply.

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3. Lighting

Lighting pieces, including wall lights, pendants, and chandeliers, cannot be returned if they have been installed, modified, or damaged after delivery.

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4. Claims Procedure

To submit a request, please contact our team at contact@lythore.com.
All claims will be reviewed as promptly as possible, and the client will be informed of the outcome in writing.

If, following review, no damage, defect, or non-conformity is identified, the request cannot be accepted. Where applicable, the item may be returned to the client at the client’s expense.

 

Legal Notice

1. Website Presentation
The website accessible at www.lythore.com is an international platform dedicated to the curation, presentation, and distribution of collectible design, sculptural furniture, and contemporary creations.
Lythore operates as a curated gallery and intermediary between creators and clients, addressing both private collectors and professional audiences.

2. Website Editor – Company Identification
The website is published by:
Company name: Lythore LLC-FZ

Legal form: Limited Liability
Company - Free Zone

Jurisdiction of registration: Meydan Free Zone, Dubai, United Arab Emirates

License / Registration number: 2535188.01

Registered office: Meydan Free Zone, Dubai, United Arab Emirates

Contact email: contact@lythore.com

Lythore LLC-FZ is a company duly incorporated and registered in the United Arab Emirates, operating under a valid license issued by the Meydan Free Zone Authority and subject to the laws and regulations applicable within that jurisdiction.

Lythore LLC-FZ is the exclusive publisher of this website and is responsible for the management, operation, and dissemination of its content, in accordance with its Terms and Conditions of Use (TCU) and its General Terms and Conditions of Sale (TCS).

3. Publication Director and Editorial Responsibility
3.1
The publication director of the website is Lythore LLC-FZ, acting in its capacity as website editor.
3.2
Lythore LLC-FZ has full editorial control over all content published on the website, including texts, images, photographs, videos, designs, and any other multimedia elements. The platform carries out a process of selection, curation, and validation of works presented by its partner creators and remains responsible for their presentation on the website.
3.3
While Lythore ensures that published information complies with applicable legal and regulatory requirements, the editorial responsibility of Lythore does not extend to information initially provided by partner creators. Such creators remain solely responsible for the authenticity, accuracy, and compliance of their creations.
Lythore does not intervene in the technical design, manufacturing process, or physical production of the works.
3.4
Any claim or notification relating to content published on the website may be addressed to: contact@lythore.com.

4. Website Hosting
The website is hosted by a third-party provider:
Hosting provider: OVH SAS
Registered office: 2 rue Kellermann, 59100 Roubaix, France
Telephone: +33 (0)9 72 10 10 07

Website: www.ovh.com

The hosting provider ensures the technical storage and availability of the website but does not intervene in the management of content, curation of creations, or commercial relationships between Lythore, its partners, and its clients.
Lythore LLC-FZ remains solely responsible for the content published on the website and for its overall administration.

5. Intellectual Property
5.1
All elements composing the Lythore website, including but not limited to texts, photographs, images, illustrations, graphics, logos, icons, videos, files, databases, software, and source code, are the exclusive property of Lythore LLC-FZ or are used under appropriate authorization.
These elements are protected by applicable intellectual property and copyright laws.
5.2
The name “Lythore”, its logo, and all associated graphic variations are protected under trademark and copyright laws. Any reproduction, representation, use, adaptation, or modification, in whole or in part, by any means and on any medium, without the prior written authorization of Lythore LLC-FZ, is strictly prohibited.
5.3
The creations presented on the website are protected by copyright and remain the exclusive intellectual property of their respective creators. Lythore LLC-FZ acts as an intermediary for their promotion and commercialization and does not transfer any intellectual property rights to users or clients, except for the limited rights strictly necessary for use of the service and fulfillment of orders.
5.4
Any unauthorized use of the website’s elements may engage the civil and criminal liability of its author and may result in legal proceedings before the competent courts.

6. Use of the Website
6.1
Access to and use of the Lythore website imply full and unconditional acceptance of these Legal Notice, as well as the Terms and Conditions of Use (TCU) and the General Terms and Conditions of Sale (TCS) available on the website.
6.2
Users undertake to use the website in a lawful manner, in compliance with applicable legislation, and without infringing the rights of Lythore, its partners, creators, or any third party. In particular, any mass extraction, automated downloading, reproduction, or fraudulent use of website content is strictly prohibited.
6.3
Any breach of these rules may result in suspension or termination of access to the website, without prejudice to any civil or criminal action that Lythore LLC-FZ may initiate.
6.4
Lythore LLC-FZ makes its best efforts to ensure the accessibility and security of the website but cannot be held liable for interruptions, technical failures, cyberattacks, or events of force majeure.

7. Personal Data
7.1
Lythore LLC-FZ collects and processes certain personal data in the context of website operation, service provision, and commercial relationships. Such processing is carried out in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Lythore commits to maintaining a level of data protection consistent with internationally recognized standards, including principles inspired by the European General Data Protection Regulation (GDPR), without such regulation constituting the applicable legal regime.
7.2
The main purposes of personal data processing include user account management, order and delivery processing, billing, customer relationship management, and service improvement.
7.3
Users have rights regarding their personal data, including rights of access, rectification, objection, erasure, and portability, subject to applicable laws. These rights may be exercised by contacting: contact@lythore.com.
7.4
Further information is available in the Privacy Policy published on the website, which forms an integral part of these Legal Notice.

8. Cookies and Similar Technologies
8.1
The Lythore website uses cookies and similar technologies to ensure proper functionality, enhance user experience, compile usage statistics, and, where applicable, provide personalized services.
8.2
In accordance with international best practices and European consent standards, no non-essential cookies are placed on the user’s device without prior and explicit consent.
8.3
Users may configure their browser settings to refuse cookies. However, such configuration may affect access to certain website functionalities.
8.4
Additional information regarding cookie usage and management is available in the Cookie Policy published on the website, which forms an integral part of these Legal Notice.

9. Liability
9.1
Lythore LLC-FZ endeavors to provide accurate, up-to-date, and verified information on the website. However, it cannot guarantee the accuracy, completeness, or timeliness of such information and declines any liability arising from errors, omissions, or use of the information provided.
9.2
Access to and use of the website are at the user’s sole responsibility. Lythore LLC-FZ shall not be liable for any direct or indirect damage resulting from website access or use, including data loss, equipment damage, or malicious software.
9.3
Lythore LLC-FZ shall not be held liable for website interruptions, suspensions, or malfunctions due to maintenance operations, updates, technical incidents, force majeure, or any circumstance beyond its control.

10. Hyperlinks
10.1
The website may contain hyperlinks to third-party websites. Such links are provided for informational purposes only and do not imply endorsement or responsibility on the part of Lythore LLC-FZ.
10.2
Lythore LLC-FZ exercises no control over third-party websites and declines all responsibility for their content, products, services, or use thereof.
10.3
Any creation of hyperlinks to the Lythore website is strictly prohibited without prior written authorization from Lythore LLC-FZ. Requests must be sent to: contact@lythore.com.
10.4
Lythore reserves the right to request the immediate removal of any link deemed non-compliant, harmful to its image, fraudulent, or contrary to its interests.

11. Applicable Law and Jurisdiction
11.1
These Legal Notice are governed by and interpreted in accordance with the laws in force in the United Arab Emirates, and more specifically those applicable within the jurisdiction of Dubai and the Meydan Free Zone.
11.2
Any dispute relating to the validity, interpretation, or execution of these Legal Notice that cannot be resolved amicably shall fall within the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, unless mandatory consumer protection provisions provide otherwise.
11.3
In the context of its international activities, Lythore acknowledges and respects mandatory consumer protection rules applicable in the user’s country of residence where such provisions are of public order and legally binding.

Terms & Conditions of sale

A1 – Preamble and Scope
These Terms and Conditions of Sale (the “T&Cs”), together with the Terms and Conditions of Use (the “TCU”) and the Privacy and Cookies Policy (the “Privacy Policy”), constitute the entire contractual framework governing the relationship between:
Lythore LLC-FZ, a company registered with the Meydan Free Zone Authority in Dubai, United Arab Emirates, under commercial license number 2535188.01, having its registered office within said free zone (hereinafter “Lythore”, “we”, or the “Company”),
and
any natural or legal person, whether acting as a consumer or as a professional, placing an order via the website www.lythore.com (hereinafter the “Client”, “you”, or the “Buyer”).
Purpose
1.1.
These T&Cs define the terms and conditions governing the sale of products offered by Lythore, including but not limited to furniture, lighting, rugs, decorative objects, design pieces, and any handcrafted or artistic creation listed on the Website (the “Products”).
1.2.
These T&Cs apply to all orders placed through the Website, regardless of the Client’s country of residence.
Subject to any mandatory consumer protection provisions applicable in the Client’s country of residence, these T&Cs are governed by and construed in accordance with the laws in force in the United Arab Emirates, and more specifically the regulations applicable within the Meydan Free Zone (Dubai).

A2 – Acceptance of the T&Cs
2.1.
Placing an order implies full, unconditional, and irrevocable acceptance of these T&Cs, the TCU, and the Privacy Policy.
2.2.
No document issued by the Client (including purchase terms, purchase orders, or correspondence) shall prevail over these T&Cs unless expressly agreed in writing by Lythore.

A3 – Definitions
For the purposes of these T&Cs:
Company / Lythore: Lythore LLC-FZ.
Website: the online platform accessible at www.lythore.com.
Client / Buyer: any person placing an order via the Website.
Product(s): items offered for sale on the Website, handcrafted, often bespoke or produced in limited series.
Order: a firm and binding purchase once payment has been validated.
Delivery: the physical handover of the Products to the Client by a third-party carrier.
Carrier: any logistics provider appointed to transport the Products.
Force Majeure: any unforeseeable, irresistible, and external event preventing performance.

A4 – Products
4.1.
Products are curated by Lythore from independent creators, designers, and workshops, based on strict criteria of quality, originality, and aesthetic value.
4.2.
Due to their handcrafted nature, Products may show variations in color, texture, dimensions, or finishes. Such variations are inherent to their authenticity and shall not be considered defects or non-conformities.
4.3.
Descriptions, images, and technical characteristics are provided for informational purposes only and do not constitute a strict contractual commitment, within the limits inherent to bespoke and artisanal production.
4.4.
Products are manufactured on demand. Once confirmed, an Order is firm and final, subject to any mandatory consumer protection rules applicable in the Client’s country of residence.

A5 – Orders
5.1.
Orders may be placed exclusively through the Website via the online ordering process.
5.2.
An Order becomes final only upon receipt by the Client of an order confirmation email sent by Lythore.
5.3.
Lythore reserves the right to refuse or cancel any Order for legitimate reasons, including product unavailability, manifest pricing errors, prior disputes, or suspected fraud.

A6 – Prices, Currencies, Taxes, and Payment
6.1.
Prices are displayed in the currencies available on the Website (EUR, USD, etc.). Currency conversions are indicative only and have no contractual value.
6.2.
Prices are exclusive of taxes.
Depending on the country of delivery, local taxes, customs duties, VAT, or other import charges may be levied by the competent authorities upon arrival of the Products.
Such charges are entirely borne by the Client, who acts as the official importer. Lythore neither calculates nor collects these amounts and cannot be held liable for their amount or enforceability.
6.3.
Payment is due in full at the time the Order is placed. No Product will be shipped before full payment has been received.

A7 – Delivery by Quotation, Transport, and Customs
7.1. Bespoke delivery
Given the exceptional, often bespoke or oversized nature of the Products, delivery costs are calculated after the Order has been validated and paid, based on a customized transport quotation.
No shipment shall take place without the Client’s express acceptance of the delivery quotation.
7.2.
Delivery times are indicative only and may vary depending on production schedules, logistics, and customs procedures.
7.3.
Risk transfers to the Client upon handover of the Products to the Carrier.
7.4.
The Client is solely responsible for customs clearance, duties, taxes, and import formalities. Any storage, return, or re-shipment costs arising from refusal or non-payment shall be borne exclusively by the Client.

A8 – Claims, Returns, and Absence of Right of Withdrawal
8.1.
As Products are bespoke or made to order, no right of withdrawal applies once the Order has been confirmed, subject to mandatory legal provisions.
8.2. Inspection upon delivery
The Client must carefully inspect the Products upon delivery. Any visible damage or anomaly must be recorded as written, detailed reservations on the carrier’s delivery note prior to signature.
Failing such reservations, the Products shall be deemed delivered in good condition and in conformity.
8.3. Hidden defects
Any claim relating to a non-apparent defect must be notified in writing within forty-eight (48) hours following delivery, together with supporting evidence.
8.4. Exclusion of post-delivery damage
Damage occurring after delivery, including during unpacking, internal handling, staircases, installation, or assembly, shall not be the responsibility of Lythore, the Carrier, or transport insurance.

A9 – Warranties
9.1.
Lythore acts as a marketplace. Design and manufacturing responsibility lies with the creators.
9.2.
Products benefit solely from warranties provided under the laws of the United Arab Emirates, subject to any mandatory provisions applicable.
9.3.
Lythore’s liability is strictly limited to the amount paid for the Product concerned.

A10 – Liability and Force Majeure
10.1.
Lythore shall not be liable for indirect or consequential damages.
10.2.
In the event of Force Majeure, obligations shall be suspended for the duration of the event.

A11 – Intellectual Property
11.1.
All Website content is protected by intellectual property laws.
11.2.
The purchase of a Product does not entail any transfer of intellectual property rights.

A12 – Governing Law and Jurisdiction
Subject to any mandatory consumer protection provisions, these T&Cs are governed by the laws in force in the United Arab Emirates.
Any dispute shall fall within the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

Accessibility

Lythore is committed to making its Website accessible to as many users as possible, including people with disabilities. We strive to ensure that the Website is usable and accessible in accordance with applicable accessibility standards and best practices.

Despite our efforts, certain features or content may not yet be fully accessible. Accessibility is an ongoing process, and we continue to improve the Website to enhance user experience for all.

If you experience any difficulty accessing content or services on the Website, please contact us at contact@lythore.com, specifying the nature of the issue. We will make reasonable efforts to provide an appropriate solution.